We appreciate the opportunity to be of service to all of our customers and look forward to working together again in the future. For potential customers please take the time to see what our customers think about the experience we provide. For returning customers please take a couple of minutes and leave us a review of your experience with our business by clicking on one of the review services below.
"DeeAnn, The install went very well and JoJo was extremely professional, meticulous and respectful. It was a pleasure to work with you also. Thank you"
Alton & CB DeVeaux
Golden Gate Estates Naples, FL
"The 2 closets are fabulous. My closet is my favorite room in the house! lol! We are almost ready to see what we need in the pantry (now a storage closet) to utilize the space as best we can. You will be hearing from me in the next couple of weeks."
"Thanks for the wonderful & prompt service. We are very pleased with the workmanship."
Janet & Ernie Kunz
The Terraces at Bonita Springs
"The men who came to my house today were great.
They did a great job. Very nice, prompt and professional.
They really knew what they were doing.
They were in and out in just under an hour.
Thanks for getting me into the opening on the calendar.
Please pass my comments onto H.L.
I am leaving next Saturday so I can stop by and give H.L.
some cash before I go. Just let me know how much.
Imperial Golf Estates Naples, FL
"Hello Katie, DeeAnn & H.L.: Just wanted to thank you all for our relationship throughout this process. You all have been accommodating. We LOVE.. LOVE the work."
Bonita Springs, FL
"Corey and his assistant did a GREAT JOB installing and under less than ideal conditions. They should make the management of Custom Closets & More feel proud to be so well represented. "
"Just wanted to let you know that now that we have almost everything back in closets we are very happy with the results. It has been a pleasure working with you and your staff. You were so cooperative and responsive to our needs and the installer was very professional and did a great job installing them.
If you ever have a customer that wants a reference, don't hesitate giving them my name. This is my best experience working with a company since we moved down here 4.5 years ago.
We got your envelopes yesterday with the air freshener. Thank You."
"Thanks so much for the insight to our beautiful closet and storage systems. I really like what you suggested, and have already started organizing! I know Mark is feeling less overwhelmed and you certainly helped in that relief by what you chose for us.
"I apologize in that I cannot remember the name of your installer but let me tell you how professional he was.
He was prompt in arriving and was meticulous in making sure he protected the areas in the house that he needed to pass through. He was very presentable, pleasant and informative. His work was outstanding and flawless. After he left I noticed how exact the installation was and that the area was clean and vacuumed. Please give your office my double thumbs up on his installation.
John P McCaffrey
"I just wanted to let you know how much I appreciate the way you all handled the repair of my closet. H.L., thank you for coming to have a first hand look and for ordering the materials in a very timely fashion. DeeAnn, I'm sorry the scheduling had a few glitches, but thank you for making it happen as promised.
And last but not least, Jamie. It is important that you know his level of excellence. He was very polite, respectful of my home and not getting anything dirty. He assessed the job, discussed two possibilities with me, realized that he was missing a piece of decorative base and called to see if it could be delivered so the job could be completed on this trip. He was very careful and conscientious about his work. He remembered to come back to find me to recreate the exact preferred height for the closet rods and shelves.
After he finished, he made certain everything was clean and neat and then he was on his way. I wanted you to know that he represents your company well. "
"We enjoy your work. Thanks"
Joann & Jim Hanson
Bonita Springs, FL
"People are all too often quick to criticize, and rarely give credit where credit is due. That being said, you’ve got to be the most responsive salesmen I’ve dealt with in my 20 year career. Truth be told, I am not easy to get a compliment out of because almost everything falls short of my expectations. Thank you for your prompt service."
Ian W. Keyes
"Our experience with them was very good. We were very pleased with the product, people, and the selection. I would recommend them."
"The work was excellent! It was very well done."
"H.L. is the owner and we dealt with him personally. It was a wonderful experience from start to finish. He is very tech savvy and was able to pull up a blue print of what we wanted right on spot. It turned out exactly in the end for what we wanted. The two guys who did the work were really great. They did have to come back and fix a couple things that made things more user friendly for me. It was really great! H.L. is very personable and I really recommend dealing with him."
"This letter is to express our thanks and appreciation to your company and in particular to Mr. Riesen and your installation crew, led by Nick, for the excellent job they accomplished in designing and installing our entertainment center and a number of attractive space saving closets and shelving in our new condominium at The Terraces. Your personnel were courteous and accommodating and throughly professional. It was a pleasure working with them."
Michael & Helen Stollmeyer
"They did all three sides of my garage and put Florida ceiling closets in there. They also put epoxy flooring down on the floor. Everything worked out real well. Everyone did what they said they were going to and they were just fine."
Bonita Springs, FL
"When the refurbishment of our unit was nearly complete, two years ago, we asked you to obtain a quote for an extensive upgrade of the shelving in our three walk-in closets. West Coast Insulation provided one, but we felt their cost was inflated. In time we found another firm that seemed well-qualified, Custom Closets and More, located in Bonita Springs. They did a timely and professional job and billed us about two-thirds of what West Coast Insulation had proposed.
During the big Open House here at Moorings Park last Thursday, I discovered that a wall-hung unit in one closet, consisting of both shelves and drawers, was sagging noticeably on one side. (This is probably because I loaded it up with far too much weight, never thinking it might have a load limit.) So the following morning I telephoned the president of Custom Closets, Mr. H. L. Burkley, told him my concern and asked if he might have someone take a look next time they were doing an installation in our area. He replied they'd have someone come over the very same day, and a young man arrived an hour or two later, took measurements and discussed the fix with me. He promised someone would contact us when the needed replacement parts were fabricated. I guessed this might take a week or two. Wrong.
First thing Monday morning a company rep called, and less than an hour later he arrived, ready to solve the problem. It took about 45 minutes and the job was done. The cost to us? Zero. The degree of our satisfaction? Extreme.
Robert, I don't in any way suggest you consider replacing West Coast Insulation for installing the "standard" ventilated wood closet shelving. (They did a nice job with ours.) But whenever a resident asks you about doing up a closet with customized shelving and storage units, I hope you'll consider suggesting they at least take a look at what Custom Closets can offer. You'll be doing both the residents and Moorings Park a favor, I believe."
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